Shipping & Returns
All of our THE CACY products are shipped to you from the The Netherlands via a secure, tracked shipping method. Please note that we do not ship to islands or P.O. boxes. Please provide a physical address.
THE CACY ships to the following countries:
- Delivery to an address in the Netherlands takes 1 to 3 business days.
- Delivery to France, Germany and Belgium takes 2 to 5 business days.
- Delivery to the rest of Europe is expected to arrive in 3 to 10 days.
- Delivery to the rest of the World is expected to arrive in 7 to 10 days.
THE CACY only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.
In case your THE CACY package arrives damaged as a result of shipment, please save the shipping box, the THE CACY products, and their outer white cardboard packaging, and email us as soon as possible at firstname.lastname@example.org to notify us of the damage.
Sales tax, customs fees, tariffs or duties are not included in pricing.
Orders shipped to outside the EU could be charged with customs fees. You may receive a separate invoice from the shipping carrier for these customs costs. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package. Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
The extent of the customs rates depend on the state of residence.
We hope that you love your THE CACY product(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.
Please note that products must be returned unused, undamaged and in their original outer packaging, which must remain sealed and unopened.
Make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit.
Please arrange a return shipment using a carrier of your choice. We apologize – you must bear the return shipping costs, which are nonrefundable.